Q1) How do I know how much money I have on my uniform allowance or when my new one is available?
To verify your allowance, you must call Citibank at 1-800-287-5003. Since your allowance is redeemed using a postal uniform visa credit card, it is important that you know exactly how much is available so billing on the card does not exceed that amount. If the Postal Visa is billed beyond your available balance, the transaction will be declined. In this case we will have to email you, delaying shipment of your order. The Citibank hotline can also verify your uniform anniversary date (the day when your allowance becomes available for a new year.) If you are within one week of your anniversary date and need to spend your remaining balance, please indicate this in the comments box on the order checkout form for special order handling to ensure proper billing. We cannot be responsible for lost allowances due to the placement of orders on the last day after standard shipping and billing hours (8:00 AM to 5:00 PM CST Mon-Fri.)
Q3) Why are the items you offer priced so much lower than many competitors?
We know that you have a choice of suppliers when it comes to buying uniforms. That's why we focus on adding value to your uniform allowance. We have structured our operations so that our savings and efficiencies are passed on to you, the customer.
Q4) When will I receive my order?
We ship most orders the same day received or the following business day (Mon-Fri.) All orders are shipped with package tracking and USPS delivery confirmation. Typical shipping times conveniently range from 3 to 7 business days.
Q5) How can I track my order?
We want to add value to your order in any way we can and ensure your complete satisfaction. For your convenience, we will include a tracking link in a confirmation email that you will receive when your order ships. This link will provide you with the details of your order's location with a USPS delivery confirmation. Providing the highest level of customer service and quality of information regarding your orders is very important to us. That's why we include this tracking service at no charge to you.
Q6) What if I need to change my order?
If you need to change your order, please reply to your email order confirmation immediately or CALL US AT 1-800-229-4500. We will make every effort to make modifications to your order prior to shipment.
Q8) What if an item is not in stock?
We make every effort to ensure that our large warehouse is fully stocked. In fact, most orders ship complete within 24 hours. However, occasional delays from manufacturers cause items to be out of stock for a short time. If an item is not sent with your first shipment, it will be indicated on your packing slip. As soon as the item becomes available we will ship it out.
Q9) What is your return policy? If you are not satisfied with your purchase, you may return the merchandise at your own expense within 30 days of purchase. Items must be new, with labels or tags attached, and in the original packaging. Worn, soiled, or laundered items are not returnable. Altered items are not returnable, except pants with hem longer than 28-inch inseam. To process a return, you must call customer service at 1-800-229-4500 for a return authorization (RA) number. The issued return authorization number must be displayed clearly on the package. Items returned without a valid RA number will be delayed in getting processed. Special order items are not returnable. Please try on all items as soon as you receive them!
Q10) Is your site secure?
Absolutely. We utilize the Security Metrics for secure online transactions.
Q11) What is your privacy policy?
We utilize your name, address, email, and billing information solely for the purpose of fulfilling your order and providing you with order information. We do not allow access to this data to any outside parties.
